Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Daraz if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi. |
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding non-ebd Mall items shipped from overseas) If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. |
Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear. Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.) |
Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: All types of Beauty Services |
Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, Ebdmart's will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty. |
Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: Movies, TV Series & Music voucher or services |
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: Any custom-made items |
Clothing, Apparel, Shoes & Sunglasses Change of mind is applicable for return and refund (excluding non-Ebdmartl items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. For overseas products, please refer to the product page to check the applicable return reasons. |
Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. For overseas products, please refer to the product page to check the applicable return reasons. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding non-Ebdmart items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. |
Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. |
Non-returnable |
Books & Stationery Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. |
Pet Supplies Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz's assessment. |
Automotive & Motorcycles Accessories and Others Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services |
Medical & Industrial Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. |
Tools, DIY & Outdoor Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Ebdmart's assessment. |